Shipping policy
Shipping Policy
We're here to make every part of your experience with Sunkissed feel simple, considered and reassuring.
Shipping
Every Sunkissed order is carefully packed by hand and prepared with the same attention to detail that goes into each collection.
We currently ship Australia-wide.
Processing Time
Orders are typically dispatched within 1–3 business days.
During new collection launches, promotional periods or public holidays, dispatch times may be slightly longer. If this happens, we'll always keep you informed.
Shipping Costs
- Free standard shipping on all Australian orders over $100 AUD.
- Orders under $100 are charged at checkout based on your location.
Tracking Your Order
Once your order has been dispatched, you'll receive a confirmation email containing your tracking details so you can follow its journey.
Delivery Time
Delivery times vary depending on your location.
As a general guide:
- Queensland: 2–5 business days
- Interstate: 3–8 business days
- Regional and remote areas may require additional time.
These estimates begin once your parcel has been dispatched.
Delays
While we carefully prepare every order, delivery is handled by our shipping partners. Occasionally delays may occur due to weather, peak periods or circumstances outside our control.
If your parcel appears delayed, please contact us and we'll happily help investigate.
Incorrect Shipping Details
Please ensure your shipping address is correct before completing your order.
If an incorrect address is provided and your parcel is returned to us, additional postage costs may apply before it can be resent.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible at sunkissedsoapstudio@gmail.com
We'll work with you and the shipping provider to resolve the issue as quickly as possible.
Thoughtfully packed. Carefully delivered.
If you have any questions about your order, we're always happy to help.
Email us at sunkissedsoapstudio@gmail.com